Business process re-engineering (BPR) involves the examination and redesign of business processes and workflows in your organization. A business process is a set of related work activities that are performed by employees to achieve business goals. Basically, a business process is the way we perform our work and business process re-engineering is the process of changing the way we do our work so we do it better to accomplish the goals of our business.
The idea behind business process re-engineering is to make your company more flexible, responsive, efficient and effective for all stakeholders, including customers, employees and owners. In order for BPR to work, your business must be willing to make the following changes:
- Change from a management focus to a customer focus – the boss is not the boss, the customer is the boss.
- Empower your workers that are involved in each process to have decision-making and ownership in the process.
- Change your emphasis from managing activities to focusing on results.
- Get away from ‘score keeping’ and focus on leading and teaching so employees can measure their own results.
- Change the company’s orientation from a functional orientation to a process or cross-functional orientation. This allows for an increase in organizational knowledge among its members and a greater degree of flexibility in accomplishing tasks.
- Move from serial operations to concurrent operations. In other words, multitask instead of just doing one thing at a time.
- Get rid of overly complex and convoluted processes in favor of simple, streamlined processes. Use the KISS Principle – keep it simple, stupid.
- Stop trying to build an empire and protect the status quo. Instead, invent new systems and processes that look towards the future.
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